Refund policy

LUMA LABS BEAUTY — RETURN & REFUND POLICY

Last updated: October 2025

We want you to love your experience with Luma Labs Beauty.
If you’re not completely satisfied with your purchase, we make returns simple with our 90-Day Money-Back Guarantee.

1. Our 90-Day Guarantee

We proudly stand behind every Luma Labs Beauty product.
If you’re unhappy for any reason, you may return your item—opened or unopened—within 90 days of delivery for a full refund of the product price (shipping costs are non-refundable).

No complicated forms, no hidden restocking fees—just honest support.

2. Eligibility for Refund

To qualify for a refund:

  • Your return must be initiated within 90 days of the delivery date.

  • The product may be opened or unopened but must be returned in its original packaging (when possible).

  • Proof of purchase (order confirmation email or receipt) is required.

3. How to Start a Return

  1. Email us at support@lumetone.com with your order number and reason for return.

  2. Our team will reply with return instructions.

  3. Send your product to:

    Luma Labs Beauty
    1220 Demoiselle Street
    Groveland, FL 34736
    United States

You are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your package reaches us safely.

4. Refund Processing

Once your return is received and inspected, we’ll notify you by email.
Approved refunds are automatically issued to your original payment method within 5–7 business days.
Please note that your bank or credit card company may take additional time to post the refund to your account.

5. Exchanges

We do not currently offer direct exchanges.
If you wish to receive a different product, please return your original order for a refund and place a new purchase through our website.

6. Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery at support@lumetone.com.
Please include clear photos and your order number. We’ll promptly send a replacement or issue a refund at no additional cost.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Recheck your bank or card account.

  2. Contact your payment provider, as posting times vary.

  3. If you’ve done all of this and still haven’t received your refund, email us at support@lumetone.com and we’ll assist further.

8. Contact Us

Questions about returns or refunds?
Our support team is happy to help:
📧 support@lumetone.com
🕘 Monday–Friday, 9:00 AM – 6:00 PM EST